Meet the Team
Safari team in Arusha
Tanzania-Experience has a diverse yet specialised team in Arusha. All our safaris are handled from there.
Our operations manager and his team are responsible for the operational part and smooth running of each safari. Prior to the start of your adventure, you will attend a briefing, where you will be informed about general safari etiquette, safety issues and what to expect on safari. You will also have the opportunity to ask questions.
An essential task for our operations team is the slotting of our safari vehicles and guides schedule. Especially in high season this can be very challenging, but feasible for our experienced team. Organizing transfers in and around Arusha, checking camping equipment and vehicles on a regular basis and making sure that they are always in an excellent condition are also part of their daily work routine. Our operations team is available 24/7 for emergencies. Our staff speaks English as well as German and will assist at any time of the day and all year around.
Also based in the Arusha office is the reservations team who deals with all bookings, be it accommodation, internal “bush” flights or activities from hot air ballooning in the Serengeti to a visit to a local village to experience their culture and traditions, they make sure that your special requests will be attended to.
Not in the office but on the road with our guests, sharing their passion for Tanzania and showing the beauties of their country, are our safari guides. Most of our guides were born in the area or grew up here and know Tanzania very well. They have years of experience in guiding and have brilliant knowledge of the flora, fauna and culture. They understand the quest for the perfect photo and will do their utmost to get you to the best spot. Creating an unforgettable safari experience for you is their main goal.
Our safari cooks are well-trained and regularly undergo courses to learn new recipes and techniques. They use fresh ingredients and adapt their menu to the clients’ needs and dietary requirements. Creating a 3-course meal with a gas cooker and a pan is their specialty.
Last but not least, our transfer drivers are actually the first of our staff you will meet. They will greet you at the airport and transfer you safely to your lodge. Be it early morning or late night, they will be there, ready with a smile to assist.
Trekking team in Moshi
Our team in Moshi is equally diverse and responsible for all Tanzania-Experience mountain treks and climbs, be it Mount Meru, Mount Kilimanjaro or the Ngorongoro Highlands. All in all, the team in Moshi ensures seamless and safe trekking, from the start to the summit and back.
Prior to every trekking, our guests receive a full briefing by our operations team. The route, safety procedures and health issues will be discussed in detail and there will be time for asking questions. Furthermore, the trekking gear will be inspected carefully to ensure that everything is ready and safe.
Other duties for our operations team include the allocation of our mountain crews. Currently we have 18 teams, each consisting of a head guide, assistant guide, cook and porters. Experience and team spirit of the crew is essential for a successful trekking tour on Kilimanjaro and we are very proud of our well-rehearsed and passionate teams. They know how to motivate you when you are in exhaustion and their good mood is infectious.
Our mountain guides are experienced hikers who know the mountains like their back yards – brilliantly! Some of them have been with the company from the start. Our guides receive regular trainings in English and first aid as well as in oxygen and altitude. They are responsible for your safety and will decide when a trek should be called off due to weather, altitude sickness or injury.
The cooks are the miracle workers. With simple gas cookers they conjure up 3-course feasts, hot drinks and snacks to revive and nourish all mountain climbers.
The porters are responsible for carrying food, gear and guests’ backpacks. They will fetch and boil water and assist the cook. On camping routes, they will also set-up the camp.
The operations team in Moshi not only gets you on the mountain and back safely, but is also on call at all hours of the day to assist with emergencies and rescues from the mountain. Our operations manager speaks English and German fluently.
Mountain tents, camping gear and cooking equipment are stored in our Moshi office after being thoroughly checked and washed by our maintenance team. They ensure that the right gear is ready for each trekking group and that enough food, utensils, tools and equipment are packed.
Sales & Marketing team in Somerset West
The Tanzania-Experience sales and marketing office is located in Somerset West, a beautiful town 50 km east of Cape Town. Locating the office in South Africa was a logistical choice due to frequently intermittent power supply and internet connectivity in East Africa. Working from South Africa allows us to have a 24 hours response time for all enquiries and ensures an almost continuous availability for your queries and questions.
We pride ourselves to respond to incoming emails and calls within one working day. To create the perfect holidays for you, we try to get to know you and your companions, your travel background and your desires. How many guests will be travelling at what time of the year? What is your budget? Are you an adventurous camping fan or do you rather prefer a proper bed and a bathroom to yourself? Which accommodation standard suits you? Are there specific parks or areas you want to visit? Do you have any special travel focus? What is your fitness level? Do you strive to climb Mount Kilimanjaro or do you rather prefer a leisurely day hike? Maybe you want to end your tour with a few days at the beach?
Whether you are looking for a scheduled departure camping trip or for a specific tailor-made fly-in safari to the highlights of Tanzania, our sales team will be able to assist you.
Our motto says: ‘You can’t sell, what you don’t know‘. Our sales team has visited Tanzania and the neighbouring countries and has a profound knowledge of our products and a large number of hotels, lodges and tented camps. They travel to keep up-to-date with changes that take place and experience new tours so they can supply you with the personal information and expertise you need.
They have been on exciting lodge and camping safaris, climbed Mount Kilimanjaro and Mount Meru and explored Tanzania’s amazing beaches on the mainland and the Zanzibar Archipelago. Our team can recommend the best suitable route for you up Mount Kilimanjaro, the most atmospheric lodge or tented camp in the Serengeti, hotels in Zanzibar with the best beaches to swim or just to relax…
Your enquiry will be allocated to one specific person who will assist you from the start of the planning until the end of your trip. Our sales managers speak English, German, Afrikaans, Spanish, French and Dutch and will do their best to communicate in a language you are comfortable with.
The Tanzania-Experience teams in Somerset West, Arusha and Moshi support each other to ensure the best possible service and value for money.